POS Executive

  • @Tata AIA Life posted 3 weeks ago
  • Posted : 05/10/2021 -Accepting applications
  • Salary: ₹200,000.00 - ₹350,000.00
  • View(s) 4

Job Description

Department : Operations – POS

Level / Band : Executive

CTC : 2 to 3.5 lacs

Qualification : Bachelor’s degree / Bachelor’s degree

Experience : 3-5 years / 5 years

Reports to Direct : Manager / Sr. Manager – POS

Matrix : Not Applicable

Supervises : Not Applicable

Geographic Area Covered : National

Stakeholders Internal : F&A, Customer Service, IT, Field Operations

External : Vendors / Call Centre

Key Result Areas

Delivery Excellence Company Initiated Payout:

  • Timely processing of company initiated payouts.
  • Ensure achievement of agreed internal and regulatory TAT for Company Initiated payouts.
  • Periodic review of disbursement and vendor accounts and ensure timely closure of all pending items.
  • Ensure response to the GRC / Contact Center support team within agreed SLA
  • Ensure that customer complaints are resolved in time, necessary process/systems solutions are put in place to avoid future complaints.
  • Provide various ad-hoc data/MIS/report to internal stakeholder.

Regulatory and SOP adherence:

  • Co-ordinate with finance department to ensure accurate and timely reporting for Public disclosure reports for Company Initiated Payouts.
  • Ensure that all regulatory requirements are adhered in all transactions.
  • Timely response to internal and external audit queries and data requirements.
  • Ensure that all actionable arising out of audits conducted by GIA, Compliance and Risk teams are completed within agreed timelines.

Skills Required Technical

  • Ability to manage large data sets in MS Excel
  • Ability to conduct detailed daily reconciliation to ensure that there are no errors or delays in processing payouts
  • Good understanding of POS transactions.

Required skills