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Tally Software support

Job Description

Involves providing support and implementation services to Customers, candidates with Tally support experience are invited to apply.

Responsibilities

  • Provides inbound phone, web or email support to resolve client inquiries and problems effectively and efficiently.
  • Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.
  • Documents, track, and/or update details on the specifics of client issue(s).
  • May assist with writing estimates for software modification specifications and documentation of support processes.
  • Performs Quality Assurance testing for software module upgrades/changes. Analyzes results to ensure that software performs as required.
  • May provide training to client end-users (typically via webinar).
  • Creates or enhances documentation throughout the support process.
  • Contributes to company knowledge library and/or Tyler Community.
  • May participate in User Group meetings and activities.
  • Commits to expanding technological skills and knowledge of the Tally products.

Qualifications

  • A minimum of 12 months previous experience required in an Associate Software Support Specialist position, or in a position which demonstrates systems knowledge and experience.
  • Excellent interpersonal skills.
  • Exceptional customer service aptitude required.
  • Effective decision making and problem solving skills involving troubleshooting basic to moderate issues.
  • Strong organizational skills.
  • Effective analytical ability, particularly in a technical environment.
  • Excellent written and verbal communication skills.
  • Basic knowledge and understanding of database structures including fields, tables, views, database objects, etc.
  • Knowledgeable with Microsoft Office.
  • Knowledge and understanding of software development tools a plus.

Required skills